Frequently Asked Questions

Q: How do I order?

A: You can use the web site to order or you can call us at 855-274-8664. Our web site is safe and secure using SSL encryption. We don't store credit card numbers on our system.

Q: Do you accept credit cards?

A: Yes, we take all major credit cards or you can pay through PayPal.

Q: How can I pay for this?

A: Credit card or PayPal are the standard payments we accept. If you want to open an account and apply for credit, just give us a call and we will send you an application. We do offer terms to credit worthy companies and government agencies. Check or wire transfer/ach available in advance as well.

Q: Do you carry the screws?

Q: What type of screw should I use?

A: Yes. We carry OEM quality screws with cutting threads. We currently offer both 2" and 2-1/2" lengths. Which screw size is right for me? What screw do I need for what size board?

Q: Do I need to treat my floor?

A: Certainly treating your floor with a high quality oil finish will extend the life of your floor and make it look great.

Q: What do you recommend to treat it with?

A: The best products are Messmer's UV Plus, Ipe Oil, Seal-Once, Penofin and Sikkens.

Q: Do you sell the treatment?

A: Yes. Just ask us about the best options for your application. We currently carry Ipe Oil and Seal-Once.

Q: What species of wood do you recommend? What species do you carry?

A: Apitong is the best - practically all OEM's use for the toughest outdoor applications. We only offer the best - durable and dense, Apitong.

Q: Where are you based out of?

A: Our offices are in Beaverton, OR - with warehouses in Memphis, Beaverton, Chicago & more.

Q: Can I pick up my order?

Q: Does that cost?

A: We are more than willing to offer Will Call pick up for our customers. It still takes us a day or two to pull an order so please allow for plenty of time. Occasionally, customers just show up at the warehouse - that won't work - you have to order well in advance. There is no shipping charge for Will Call orders.

Q: How quickly can you ship?

A: Provided we have the material in stock, 1-2 days is typical; but sometimes, we do get backed up. We will confirm expected ship date when you place your order.

Q: What is transit time?

A: 5-10 days, depending on distance from warehouse. I would say 3-8 days, sounds a bit nicer. Generally a carrier issue if longer which we could explain at that time.

Q: Can I request my lengths?

A: Yes, absolutely - there is a text box you can use to enter your requested lengths when you order online. Or you can just call in and make a length request. Or, after you order online, just give us a call to pick lengths. Need to note lengths run between 8'-24' in foot long increments and stock will vary so check before ordering if requesting a length.

Q: Do you cut to length?

A: No. All of our material is full length at a minimum. Most pieces are 1" to 2" over in length.

Q: Will you rip specific widths for starter or finish boards?

A: No, we cannot rip boards for you. We suggest using a table saw with a good quality carbide tipped blade and a straight fence. A cabinet grade saw with a minimum 3 HP motor works great for anything up to 2" thick. If the fence is misaligned, the hardwood will bind up and burn while cutting - alignment of the fence is the key to ripping quickly without burning.