Frequently Asked Questions

Q: How do I order?

A: You can use the web site to order or you can call us at 855-274-8664. Our web site is safe and secure using SSL encryption. We don't store credit card numbers on our system. More details on how to order can be found on our How To Order web page.

Q: Do you accept credit cards?

A: Yes, we take all major credit cards or you can pay through PayPal.

Q: How can I pay for this?

A: Credit card or PayPal are the standard payments we accept. If you want to open an account and apply for credit, just give us a call and we will send you an application. We do offer terms to credit worthy companies and government agencies. Check or wire transfer/ach available in advance as well.

Q: Do you carry the screws?

Q: What type of screw should I use?

A: Yes. We carry OEM quality screws with cutting threads. We offer 2", 2-1/2", 3", 3-1/2" and 4" lengths. Which screw size is right for me? Depends on the thickness of your decking material - use 2" screws for 1-1/8", 2-1/2" for 1-3/8" and 6/4, 3" for 7/4 and 8/4 rough, 3-1/2" for 8/4 rough when you want a little extra length, 4" for 12/4 or 3" rough. There is some flexibility as well, depending on your under structure, joist material and thickness, etc. It's usually safe to have a minimum of 7/8" to 1" longer screws than the thickness of your decking. We keep inventory on all popular standard length screws so you can replace screws exactly as the manufacturer designed the original trailer.

Q: Do I need to treat my floor?

A: Certainly treating your floor with a high quality oil finish will extend the life of your floor and make it look great. And we always recommend you protect your investment.

Q: What do you recommend to treat it with?

A: In the past, we recommended Messmer's UV Plus, Ipe Oil, Seal-Once, Penofin and Sikkens. In 2018, developed APITONG OIL - the finest quality exterior wood stain ever made. A proprietary blend of all Marine Grade components including Pure Tung Oil, Transoxide Pigments, UV Blockers and a Fungicide give our APITONG OIL the longest lasting protections available.

Q: Do you sell the treatment?

A: Yes. APITONG OIL is available from us. Coverage per gallon is 600 to 800 SF on smooth hardwood and 250 to 350 SF on rough hardwood.

APITONG OIL - The Finest Protection Available

APITONG OIL by ExoShield is the first ever wood finish designed without any compromise whatsoever. We spared no expense in developing our secret blend of pure Tung oil, trans-oxide pigments and fungicide.

Apitong Oil by ExoShield - Wood Deck Stain

APITONG OIL by ExoShield provides more protection and more coverage than any other product on the market today - 600 to 800 SF on typical smooth hardwoods and 250 to 350 SF on rough hardwoods. Finally, a penetrating natural oil with fantastic UV color stability - the perfect finish for truck trailer floors and any other exterior wood projects that deserve the best protection and finish that money can buy. APITONG OIL is the ultimate in beauty and protection for your exterior wood projects. Why comprise? We didn't.

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Q: What species of wood do you recommend? What species do you carry?

A: Apitong is the best - practically all OEM's use for the toughest outdoor applications. We only offer the best - durable and dense, Apitong.

Q: Where are you based out of?

A: Our offices are in Forest Grove, OR - with warehouses in Memphis, Forest Grove, Atlanta & more.

Q: Can I pick up my order?

Q: Does that cost?

A: We are more than willing to offer Will Call pick up for our customers. It still takes us a day or two to pull an order so please allow for plenty of time. Occasionally, customers just show up at the warehouse - that won't work - you have to order well in advance. There is no shipping charge for Will Call orders.

Q: How quickly can you ship?

A: Provided we have the material in stock, 1-2 days is typical; but sometimes, we do get backed up. We will confirm expected ship date when you place your order.

Q: What is transit time?

A: 5 days to 10 days, depending on distance from warehouse. If you are located within a few hundred miles from one of our warehouses, shipping can be as fast as 3 days.

Q: Can I request my lengths?

A: Yes, absolutely - there is a text box you can use to enter your requested lengths when you order online. Or you can just call in and make a length request. Or, after you order online, just give us a call to pick lengths. Need to note lengths run between 8'-24' in foot long increments and stock will vary so check before ordering if requesting a length.

Q: Do you cut to length?

A: No. All of our material is full length at a minimum. Most pieces are 1" to 2" over in length.

Q: Will you rip specific widths for starter or finish boards?

A: No. We cannot rip boards for you. We suggest using a table saw with a good quality carbide tipped blade and a straight fence. A cabinet grade saw with a minimum 3 HP motor works great for anything up to 2" thick. If the fence is misaligned, the hardwood will bind up and burn while cutting - alignment of the fence is the key to ripping quickly without burning.

Q: Do you charge a cancelation fee if I change my mind after I place the order?

A: If you cancel the order by emailing us back or calling within 24 hours of placing the order, there is no cancelation fee. After 24 hours we charge a 10% restocking fee to cover the handling of material to put it back into inventory.